Refund Policy
All Sales Final · No Returns, Exchanges, or Cancellations
At Ares Research, we are committed to providing high-quality research materials and excellent customer support.
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Products sold by Ares Research are intended strictly for laboratory and research purposes only. To maintain product integrity, safety, and quality assurance standards, returned items cannot be restocked or resold.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery at support@aresresearchlab.com with:
- Your order number
- Photos of the issue
- A brief description of the problem
Our team will review the issue and, when appropriate, provide a replacement or store credit at our discretion.
Shipping Responsibility
Customers are responsible for ensuring all shipping information entered at checkout is accurate. Ares Research is not responsible for delays, losses, or delivery issues caused by incorrect addresses, carrier delays, or circumstances outside our control.
Fraud Prevention
For security purposes, Ares Research reserves the right to cancel or refuse any order suspected of fraudulent activity, abuse, or policy violations.
Chargebacks
Customers agree to contact our support team prior to initiating any payment dispute or chargeback. Fraudulent or abusive chargebacks may result in order restrictions and additional action where applicable.
By purchasing from Ares Research, you acknowledge and agree to this Refund Policy.