Shipping Policy
Domestic USA · USPS Ground Advantage
Same-Day Shipping
Paid orders confirmed before 3 PM ET on a business day are picked, packed and manifested the same day — no 1–3 day warehouse queue. Orders placed after the cutoff, on weekends, or on observed holidays ship the next business morning. Pre-sale and backordered items ship on the date shown on the product page.
Shipping Method
We ship via USPS Ground Advantage with tracking included on every order. Estimated delivery is 3–5 business days after dispatch, depending on destination.
Tracking
A tracking number is emailed to you the moment your label is generated. You can also view live tracking on your account orders page.
Shipping Areas
We currently ship to the contiguous United States, Alaska, and Hawaii. International shipping is not offered at this time.
Free Shipping
Domestic shipping is free on every order paid by crypto, Zelle, Cash App, Venmo, or eCheck — no minimum and no code required. Card orders carry a flat $9.99 domestic rate, shown at checkout.
Carrier Delays & USPS Acceptance Scans
Once a shipping label is generated, your tracking number is issued before USPS physically scans the package into their network. It is common for tracking to display "Awaiting Item," "Label Created," "Pre-Shipment," or "Shipping Label Created, USPS Awaiting Item" for 24–96 hours (occasionally longer during peak periods) before the carrier performs the acceptance scan. This does not mean your package is lost — it means the label has been printed and the package is in the carrier's possession awaiting their first network scan.
Ares Research is not responsible for delays caused by USPS, other carriers, supplier or warehouse allocation timing, weather events, holidays, customs (international), or any circumstance outside our direct control. Estimated delivery windows are carrier estimates, not guarantees.
Shipment Protection
Every domestic order includes shipment protection at no extra cost — there is no insurance add-on to buy at checkout. Covered events: packages lost in transit, items that arrive damaged, orders that are short-shipped or wrong, and packages marked delivered but never received. Confirmed claims are reshipped free.
To file a claim, email support@aresresearchlab.com within 7 days of the carrier's last scan (or the delivery scan for a missing package) with your order number, tracking number, and photos if anything arrived damaged. We open the carrier case, and once it is confirmed we buy a replacement label and email you new tracking.
Lost or Damaged Shipments
If your package is lost in transit or arrives damaged, contact support@aresresearchlab.com within 7 days of the carrier's last scan. Please contact support before filing any payment dispute or chargeback — see our Refund Policy for replacement procedures.
Address Accuracy
Buyers are responsible for entering a complete and correct shipping address. Packages returned due to incorrect addresses may incur a re-ship fee.
Compliance
All shipments contain laboratory research materials only. Products are not for human consumption and are shipped under that classification.