Answers, without the wait

Enter your order number (it starts with AR-) and the email used at checkout on the order tracking page. You'll see the current status and, once a label is created, the carrier tracking number. Every order confirmation and shipping email also contains a direct link that fills the order number in for you.

Tracking is emailed as soon as the shipping label is purchased for your order. Until then the order shows as processing. If your order was placed on a business day before the cut-off and you still have no tracking after the next business day, email support@aresresearchlab.com with your order number and we'll check the label status.

Carrier scans can pause in transit, especially over weekends and holidays. If tracking shows no movement and the carrier confirms the package is lost, shipment protection covers it: email support@aresresearchlab.com with your order number within 7 days of the last scan and we reship the affected items free.

Contact us as soon as possible with your order number. If a shipping label has not yet been purchased we can usually amend or cancel the order. Once the label is created and the package is handed to the carrier, the order can no longer be changed.

Orders are matched to your account by the email address used at checkout. If you checked out as a guest or used a different address, the order won't appear in your account history — you can still look it up on the tracking page with the order number and that email. Email support@aresresearchlab.com if you'd like the order attached to your account.

Paid orders placed on business days before the daily cut-off are packed and labelled the same day; orders after the cut-off, on weekends or on holidays go out the next business day. Transit time after that depends on the carrier service and destination.

We ship domestically within the United States. We do not currently ship to Canada or other international destinations. If a destination is unavailable, checkout will not accept the address.

Products are shipped in secure laboratory-grade packaging engineered to preserve material integrity in transit.

Shipment protection is included on every domestic order at no extra cost. If tracking stalls and the carrier confirms the package is lost, if items arrive damaged, or if tracking shows delivered but the package never turned up, email support@aresresearchlab.com with your order number within 7 days of the last scan and we reship the affected items free. There is no insurance add-on to buy at checkout.

No. Some suppliers sell shipping insurance as a paid add-on at checkout. We do not — lost, damaged, and stolen-after-delivery coverage is built into every order at no charge.

Email support@aresresearchlab.com with your order number, the tracking number, and a photo if items arrived damaged or a vial was broken. We open the carrier case, and once it is confirmed we purchase a replacement label and email you fresh tracking. Please contact support before filing a payment dispute — claims are handled faster directly.

We recommend Crypto, Zelle, or Cash App for the fastest, most secure checkout experience. Venmo and secure card checkout are also accepted.

Nothing is charged when a checkout fails, and the order stays unpaid rather than disappearing. Open the payment link from your order email, or contact support with your order number and we'll send a fresh secure payment link so you can complete the same order without rebuilding your cart.

Crypto payments confirm on-chain, usually within minutes. The payment page updates automatically once the network confirms it, and your order status changes without any action from you. If the page still shows pending long after you sent funds, contact support with your order number and the transaction ID.

Because these are research materials, orders that have already shipped are final sale. If your order has not shipped yet, or if something arrived damaged, incorrect or missing, email support@aresresearchlab.com with your order number and we'll resolve it — usually with a reship of the affected items.

If you pay with crypto, your subscription renews automatically every 30 days. If you pay with card, Zelle, Cash App, or Venmo, your access lasts 30 days and must be manually renewed — we'll email you a reminder before it expires.

Yes. Published batch records are listed on the transparency page, and a COA for a specific batch can be requested through the contact form — quote the batch identifier printed on the vial label so we match the right lot.

HPLC purity against a ≥99% standard and identity confirmation, with endotoxin and heavy-metal screening available where a protocol requires it. Availability varies by lot and is confirmed at the time of the request.

Yes. Records can be issued to a named laboratory or institutional research account; include the organisation name and the responsible research contact with the request.

Sealed lyophilized vials are stored cold and protected from light, with long-term stability under refrigeration; once reconstituted, material is refrigerated at 2–8 °C and used within a much shorter window. Exact figures for a given compound are printed on its product page and its batch record. Laboratory research use only.

Compounds are supplied against a ≥99% HPLC purity benchmark with identity confirmation, verified by third-party analysis on a per-batch basis. The specific figures for a lot appear on that batch's COA.

No. Ares Research publishes compound, measurement and handling reference material only. No dosing schedules, administration guidance, or outcome claims are provided, and material is not for human or veterinary use.

The reconstitution calculator converts vial mass, diluent volume, resulting concentration and the derived IU figure. It is a documentation aid for recording laboratory measurements — it is not a protocol recommendation.

A peptide pen is a dial-a-dose dispensing device. A sealed 3 mL glass cartridge of reconstituted material sits inside the barrel; turning a click-indexed wheel advances a threaded push rod by a fixed increment, and a single-use screw-on needle dispenses the measured volume. It replaces the vial-and-syringe workflow with a repeatable mechanical measurement.

A prefilled pen arrives as a complete unit filled with one compound and is used until the cartridge is empty. A cartridge refill is just the filled cartridge — it snaps into the reusable Ares Precision Pen you already own, which lowers the cost of every pen after the first.

Pen fills are built to order in our lab. Allow 7–10 business days for assembly before the order ships. Pen hardware — the Ares Precision Pen, starter kit, needles and empty cartridges — ships from stock. When an order mixes formats, the whole order ships together once the pen is assembled.

Every injectable compound in the Ares catalog can be supplied as a prefilled pen or a cartridge refill, at any of the vial sizes listed on that product page. GLP-3RT is the most requested pen fill. Capsules, nasal sprays, topical solutions and research-support items are not available in pen format.

No. Each cartridge is filled with a single compound so the batch COA, concentration and stability profile stay unambiguous. Researchers running more than one compound use one pen per compound, or one reusable pen with separate cartridges.

Pen formats include the device or cartridge, the fill and the assembly labour, so they are priced above the equivalent lyophilized vial. Pen prices are fixed editorially and are not discounted by site-wide sale campaigns.

Store filled pens and cartridges refrigerated and upright, keep them out of light, and do not freeze them. Use a fresh needle for every dispense and remove it afterwards so the cartridge septum stays closed. Full handling notes ship with every pen order.

Standard screw-thread pen needles. We supply AR-PEN-N 32G × 4 mm single-use needles in 100 and 300 packs; any conventional pen needle with the same threading also fits.

Pen fills are made to order for a single customer and, like all research material, are final sale. Unopened hardware — pens, needles and empty cartridges — follows the standard returns policy on our shipping and returns page.

No. All Ares products, including pens, cartridges and needles, are supplied strictly for laboratory and research use. They are not drugs or medical devices and are not for human or veterinary use.

Ares One is our companion app for tracking research protocols, measurements, lab results and reminders in one place, with free, Pro and Elite tiers. It is an educational tracking tool and is not medical advice.

Crypto subscriptions renew automatically every 30 days. Card, Zelle, Cash App and Venmo plans run for 30 days and are renewed manually from your account — we email a reminder before access expires. You can move between Pro and Elite at any time and the new rate applies from the next payment.

Email support@aresresearchlab.com from either address with your order number and the correct email. We'll update the order so confirmations, tracking and any future emails reach you, and attach it to your account if you have one.

No — you can check out as a guest and track that order with your order number and email. An account keeps your order history, saved carts and Ares One access in one place.

No. All products are for research and laboratory use only.

Our catalog is intended for verified research professionals and institutional accounts only.

Yes, use the wholesale inquiry form on our Contact page.